Custom Condolences

A leadership framework for ethical restraint in modern grief care.

Custom Condolences is not a service, product, or personalization model.It is a governance framework for senior leaders navigating ethical decision-making, boundary setting, and long-term trust in grief-adjacent environments.

What This Work Is, and Is Not

This work is concerned with judgment, timing, and responsibility under emotional load.It exists to help leaders decide when not to offer, not to act, and not to expand, even when asked.

  • This is not a guide to personalization.

  • It is not a marketing strategy.

  • It is not designed for staff training or consumer-facing use.

Intended Audience

Custom Condolences is written for senior leaders in funeral, hospice, and end-of-life organizations who:

  • hold final decision authority

  • are responsible for staff boundaries

  • are concerned with long-term institutional trust

  • feel ethical tension around personalization and emerging technologies

This work is not intended for frontline staff, vendors, consultants, or marketing teams.

The Book

Custom Condolences is a short, declarative work that establishes the ethical foundation for this framework.It does not offer tactics or recommendations. It defines limits, risks, and responsibilities.

The book is often used by leaders to evaluate whether this framework is relevant to their role.

Ongoing Work

Additional work related to Custom Condolences is developed quietly and shared selectively.This includes writing, case analysis, and limited leadership education focused on ethical governance and institutional decision-making.Details are not publicly listed.

Private Updates

Leaders who wish to receive occasional updates related to this work may leave their email below.Messages are infrequent and not promotional.

© 2026 Custom Condolences